Support
A real person answers. Email us at [email protected] or use the form below — we reply within one business day.
Common issues
A field is not syncing to GoHighLevel. What do I check?
Open Sync → Status. Writes are queued locally and pushed by a worker every 30 seconds; if the worker is behind or the GoHighLevel API is rate-limiting, the edit is waiting, not lost. If the field shows a conflict instead, it is in Sync → Conflicts waiting for you to choose a value.
A new GoHighLevel sub-account has not appeared.
The client-discovery worker finds new locations from your installs. Check that the location is not on the sync location blacklist, and that it was included in the OAuth chooselocation grant. If it was added after the original authorization, re-run the authorization and include it.
The AI generated a value that is wrong.
Edit the field inline — generated values are ordinary fields, arrive with their status intact, and still require approval before they count as done. The field history keeps the previous value. If a whole class of fields is coming back wrong, the client website crawl is probably stale; re-run it from Sync → Website KB.
How do I stop a team member from seeing a service they do not deliver?
Roles (admin / manager / team) plus per-capability and per-service permissions, in the Users screen. Fields are mapped to services, so revoking a service revokes the fields with it.
A fax did not arrive.
Check that the location has a provisioned or attached fax number in fax settings, and that the fax module is enabled for that deployment. Inbound faxes trigger a notification; if the number is right and the notification did not fire, email us with the location name and the sending fax number.
How do I report a security issue?
Email [email protected] with "SECURITY" in the subject line. Please do not open a public post about it before we have replied.
Still stuck? The setup guide covers install, mapping, onboarding configuration and the sync screens in order. General questions are on the FAQ.
Contact support
Include the sub-account name and, for a sync issue, a screenshot of the Sync Status screen. It usually gets you an answer in one reply.
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